This is a research report on “a comparative study on performance and customer satisfaction of sbi and icici bank in raj by prahlad rai in internship reports category. Sector bank customers’ level of satisfaction is comparatively more in india in this paper, the customer perception towards services provided by bank of baroda (bob) and icici bank of lucknow region has been discussed the attributes like internet banking, atm service, timing, attitude of staff, etc of both the banks have been compared. This is one of da projects i made during my sybms it has details of sbi and icici bank hope it helps. Bank customers and managers opinion about relationship marketing and customer retention in sbi and icici bank enhancement in customer satisfaction and.
Satisfaction of the borrowers from the selected banks it is concluded from the study that icici bank has excellent staff members in terms of behaviour in comparison to the staff members of sbi further, the services of icici bank are much better than the services of sbi department of business administration, ch devi lal university, sirsa-125055. 1 rathamanip (2002)10 in his study on “customer satisfaction towards private sector banks” determines the changing dynamics of banking industry driven by the growth of increase in personal consumption of customer on account rising income and increasing family incomes. The present paper focuses on customer satisfaction and prediction of government business in sbi for finding the market share of government business and conducting a trend analysis of the same for the last five years and formulating strategies in order to improve the market share of government .
The services provided by icici bank and sbi are homogeneous is tested against services provided by icici bank is more innovative than sbi (z=102) therefore the hypothesis “services provide icici bank and s bi are homogenous” stands accepted. All the three are among the best banks of india sbi is a public sector bank, while hdfc & icici are the two largest private sector banks it depends on your profile which one suits you best. Figure 71 overall customer satisfaction in sbi and icici banks of vijayawada a comparative study of customer service in sbi and icici banks in vijayawada.
Icici bank is an indian multinational banking and financial services company headquartered in mumbai, maharashtra, india, with its registered office in vadodara in 2014, it was the second largest bank in india in terms of assets and third in term of market capitalisation. 1 customer satisfaction(service wise)- hdfc bank is better 2 internet banking-hdfc is better 3 roi for all products-sbi is better by 01 or 02% always for genuine . Kumbhar vijay m (2011), “customer satisfaction in atm service: an empirical evidences from public and private sector banks in india”, management research practice, vol 3, issue-2, pp 24-35. Comparing sbi with icici bank could be at the risk of ignoring their inherent traits sbi being the government's de-facto banker has the upper hand in collecting taxes or public investments (ppf) sbi being the government's de-facto banker has the upper hand in collecting taxes or public investments (ppf). Alapati, varalakshmi and nayak, shruthi v (2015) a study on customer satisfaction with the atms of sbi and icici bank and role of atms for a greener environment .
Download citation on researchgate | impact of atm on customer satisfaction (a comparative study of sbi, icici & hdfc bank) | this paper presents the impact of atm on customer satisfaction this is . Is gathered from the different customers of the two banks, viz, state bank of india and icici bank located in the district aligarh, uttar pradesh fifty bank respondents from each bank were contacted personally in order to seek fair and frank responses on quality of service in banks. Icici direct vs tradeplus online here is a point by point comparison of icici direct vs tradeplus online icici direct is a retail trading flagship of icici securities with more than 35 lakh customers, icici direct is the biggest retail full-service stockbroker company in i. Customers the challenges before the icici bank and sbi banks in india to generate a high degree of customer satisfaction and sustain it to achieve this success, focus must shift from internal operations and from business to customer satisfaction and the external environment.
Which is the best bank to open a recurring deposit (rd), sbi, hdfc or icici well all this is well know and good bank but while you consider customer satisfaction . Comparitive analysis of sbi bank and icici bank 22,652 views share like download the sbi bankhas more customer satisfaction than the other banks through a . There are multiple life insurance companies in india like lic, icici, hdfc, exide life, kotak, aviva etc all these insurance companies provide a similar type of term plan to customers, which makes customer confused in selecting the best term plan.
A project report on “analysis of customer satisfaction from e-banking services a comparative study of hdfc and icici bank it formed state bank of india to act . Satisfaction of the borrowers from the selected banks it is concluded from the study that icici bank has excellent staff members in terms of behaviour in comparison to the staff members of sbi. Customer satisfaction in icici bank customer satisfaction with online banking services 1 the oldest bank in existence in india is the state bank of india, .